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Shipping And Returns

 

MARKSTAAR.COM’S SHIPPING AND RETURN INFORMATION 

MARKSTAAR.com’s Dependable Delivery Tips

There are 2 factors that determine how fast your merchandise will arrive at your door.

1. Estimated Business Days Before Shipment. (The manufacturer's "standard" production time) This is the estimated date, and never a guaranteed shipping date. MARKSTAAR can RUSH deliver any order if necessary (delivery may only be guaranteed by the delivery service from the day any shipment leaves the warehouse.); just call our Sales & Customer Service Team at 603-671-3341 or email 24/7 at
status@markstaar.com to communicate directly with our Sales and Customer Service Team.

2. Upon your shipment from the factory or warehouse, the select destination and mode of transportation determines the arrival time.  International estimated arrival times will be determined just prior to shipment and will be emailed to you. Use of 2nd Day Air and Next Day Air services are made available. Just call or email
sales@markstaar.com with any questions or concerns regarding your order. Our Sales & Customer Service Team will be happy to find a delivery solution that's right for you!
 

 SPECIAL NOTICE: All MARKSTAAR Products are shipped in the smallest configuration to prevent any damage and lower customers delivery costs. This means that all products may require partial or full assembly. If you would like the products pre-assembled on delivery, please contact sales for assembly and shipping costs.


Tracking Your Orders

MARKSTAAR will track most open orders within minutes. Please contact our Sales & Customer Service Department at status@markstaar.com, or call 603-671-3341.

Requesting Shipping Estimates and Charges

MARKSTAAR is focused everyday to offer our customers the very best commercial products and pricing available in any North American market. Some special select online, phone in and faxed orders are held until the customer is contacted with additional shipping charges for approval.  If your order falls in this category, MARKSTAAR will not authorize your credit card until you give us approval of the shipping charges. Customers requesting shipping quotation may contact our sales team at 603-671-3341from Monday - Thursday: 7:30 AM - 4:30 PM EST, Friday: 7:00AM - 3:00PM EST or email
sales@markstaar.com any time.

Shipping Charges

Our prices are F.O.B.  Shipping points will vary by MARKSTAAR select manufacturers, factories and warehouses. Freight is always determined by weight and cube. We'll calculate your delivery fees and always communicate with you instantly online or with any special order before any authorization or charges are made to your credit card account. Absolutely no authorizations or charges will be made without your approval. Your prompt response will insure MARKSTAAR.com’s continued timely shipment of your order.

MARKSTAAR always determines shipping and delivery charges (by individual order weight and cube) during an online sale or immediately following any special select online, phone in or faxed order. Following this simple rule guarantees our customers the most cost effective and timely delivery of their order! Other companies may inflate prices to offer "Free-Shipping" without ever disclosing a detailed summary of any delivery charges. They may even go as far as averaging shipping costs which cause some customers to subsidize the shipping for others.

Invoice, discounted shipping and order tracking information automatically emailed following successful checkout.  Shipping charges must be approved and authorized by customer.  Credit and debit cards aren't fully captured until we receive our customer's approval and authorization of discounted shipping charges and ETA to deliver.

 Always pay close attention to the products price in addition to any delivery charges you're paying. 

Credit card and online orders will receive an e-mail confirmation with the order total including shipping. Customers with approved MARKSTAAR Credit will clearly see the freight amount on their mailed invoice.

International Customers and Shipments Are Always Welcome at MARKSTAAR.com

*** International customers are responsible for additional broker fees, customs fees, taxes or duties.

MARKSTAAR.com’s Damaged Shipment Policy

MARKSTAAR may not be held accountable or responsible for products damaged during shipment if the customer fails to inspect all products and accepts them as damaged.

Before signing for any delivery, be sure to inspect all packages for any sign of damage during shipment. If items are found to be damaged, refuse delivery of the damaged items and have them returned to the warehouse of origin.

 *** It's the customers responsibility to accept any undamaged product if and whenever possible.

Contact MARKSTAAR's Customer Service Department within 24 - 48 hours and we'll arrange to replace our customer’s damaged merchandise ASAP! Reports of damaged product resulting from shipping after 48 hours may result in further delays and in some cases impossible to correct with the delivery service provider.

MARKSTAAR.com’s Returns Policy

Upon returning any merchandise, please contact MARKSTAAR's Customer Service Department to receive a Return Authorization Number (RA#). Any Orders returned without an RA# may experience delays in the credit process or no credit at all.

When returning merchandise for any other reason, a restocking charge of 25% will be applied to any items returned within 30 days. Items returned after 30 days may be subject to a 35% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from your refund. Absolutely no credit will be applied if products are returned and determined to be damaged beyond repair.

When returning hospitality products including Crowd Control posts and ropes, decorative tubing, fittings and fixtures, a restocking charge of 30% may apply to any items returned within 30 days.  If items are not returned in resalable condition, the cost to refurbish will be deducted from your refund. Absolutely no credit will be applied if products are returned and determined to be damaged beyond repair.  Unfortuantely, we are unable to accept returns after 30 days from the date of purchase.

IMPORTANT: When returning products, always be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it's very difficult to prove that your return arrived at a MARKSTAAR predetermined factory or warehouse.

Note: Custom built items, built to order, and overstock may not be returned. If non-returnable orders with no shipping damage are refused, there is no refund and you are responsible for all redelivery fees. Redelivery fees are paid in advance of redelivery and are non refundable.

If for any reason you have not received the correct product or it is defective (This does not include shipping damage. See MARKSTAAR's Shipping Damage Policy above, concerning shipping damage.), we will be happy to arrange for a replacement order to be shipped to you at our expense. MARKSTAAR will also arrange to have a carrier pickup your merchandise at our expense.

Customers have up to 30 days following delivery to inform MARKSTAAR of any issues relating to their delivery. After 30 days MARKSTAAR management will make the decision whether to assist customer's with their return or decline.

MARKSTAAR.com’s Cancellation Policy

Once orders are placed and shipping is approved, orders may be cancelled if they have not yet shipped and are not determined to be special “build to order” items. Once orders have been shipped, products may be returned per our return policy. If orders have not been damaged in shipping and they are refused, the order will be handled as a return. If items are custom built or built to order, they cannot be cancelled.

MARKSTAAR.com’s Delivery Refusal Policy

If an order with no shipping damage is refused on delivery, the order will be handled as a returned order per our Return Policy. The customer is responsible for all redelivery fees if a shipment is refused. Redelivery fees are paid in advance of redelivery and are non refundable.

*Payment Options

MARKSTAAR accepts the following forms of payment:

VISA, MasterCard, Discover, American Express, Wire Transfers and Corporate Checks. (Return checks assessed fee of $75)

MARKSTAAR’s Direct Credit is always available; just complete our credit application for special consideration and approval asap.

Tariff 100 Item 521 (U.S. Domestic and Cross Border) RULES, CHARGES AND ACCESSORIAL SERVICES LIFTGATE SERVICE
Effective date: MARCH 01 2009

DEFINITION - The carrier will provide lifting or lowering devices to accomplish pickup or delivery when required or requested. When lift gate service is required due to size, configuration, or weight and no dock is available for loading or unloading, the provisions and charges in this item will apply and be assessed according to the line haul terms of payment, in addition to all other charges. The driver will either mark the appropriate checkbox at the bottom of the delivery receipt or notate the delivery receipt as evidence of service performed.

APPLICATION - When the customer requests lift gate service, the provisions and charges in this item will apply and be assessed to the requesting party. When the request for the service is not already indicated on the delivery receipt, the driver will either mark the appropriate checkbox at the bottom of the delivery receipt or notate the delivery receipt as evidence of service performed.

If a request for service is present on the delivery receipt but service is not performed, the driver will mark out the request.

Credit card policy

Many MARKSTAAR products are built to order and may take more than 7 business days to ship. For this reason, credit cards transactions are completed once the order and shipping charges are approved. If the product is in stock and ships within 7 business days, credit card transactions are completed when the order is shipped. Some products may require partial payment when the order is placed and credit cards charged for a deposit upon approval of shipping charges. Any remaining balance is due when the product is ready to ship or very soon afterwards if any special arrangements have previously been made with MARKSTAAR’s Sales & Customer Service Department.

Sales tax policy

MARKSTAAR is only responsible for collecting sales tax on products delivered to Kansas and Maine. If you do not take delivery in Kansas and Maine, you are responsible for any and all taxes that you are required to pay to your state, city or federal government. If you are tax exempt and are taking delivery anywhere in the United States, it is your responsibility to notify MARKSTAAR.com of this and provide your tax exempt number and certificate before authorizing shipment of your order.

International customers are responsible for additional broker fees, customs fees, taxes or duties.

MARKSTAAR.com’s Direct Hours of Operation:

 

Monday thru Thursday - 7:30AM to 4:30PM Eastern time

Friday - 7:00AM to 3:00 PM Eastern time


Email: sales@markstaar.com

Phone:  603-671-3341
Fax: 207-213-1883 Always Available 24/7

MARKSTAAR.com’s Warranty Information

All warranties vary by manufacturer. Products with manufacturer's warranties will be indicated in the product description. If you see no warranty information listed at all, please contact Sales & Customer Service for warranty information. Most of our products have at least a 1 year manufacturer's warranty. Please contact MARKSTAAR.com’s Sales & Customer Service Department for all the latest warranty and specifications product information.