Shipping & Returns:
MARKSTAAR.com’s Dependable Delivery Tips
There are 2 factors that determine how fast your merchandise will arrive at your door.
1. Estimated Business Days Before Shipment. (The manufacturer's "standard" production time) This is the estimated date, and never a guaranteed shipping date. MARKSTAAR can RUSH deliver any order if necessary (delivery may only be guaranteed by the delivery service from the day any shipment leaves the warehouse.); just call our Sales & Customer Service Team at 603-671-3341 or email 24/7 at firstname.lastname@example.org to communicate directly with our Sales and Customer Service Team.
2. Upon your shipment from the factory or warehouse, the select destination and mode of transportation determines the arrival time. All orders shipped via UPS ground or common carrier (truck) in general arrive within an estimated1 to 7 business days. International estimated arrival times will be determined just prior to shipment and will be emailed to you. Use of 2nd Day Air and Next Day Air services are always made available. Just call or email email@example.com with any questions or concerns regarding your order. Our Sales & Customer Service Team will be happy to find a delivery solution that's right for you!
SPECIAL NOTICE: All MARKSTAAR Products are shipped in the smallest configuration to prevent any damage and lower customers delivery costs. This means that all products may require partial or full assembly. If you would like the products pre-assembled on delivery, please contact sales for assembly and shipping costs.
Tracking Your Orders
MARKSTAAR will track most open orders within minutes. Please contact our Sales & Customer Service Department at firstname.lastname@example.org, or call 603-671-3341.
Requesting Shipping Estimates and Charges
MARKSTAAR is focused everyday to offer our customers the very best commercial products and pricing available in any North American market. Some special select online, phone in and faxed orders are held until the customer is contacted with additional shipping charges for approval. If your order falls in this category, MARKSTAAR will not authorize your credit card until you give us approval of the shipping charges. Customers requesting shipping quotation may contact our sales team at 603-671-3341 from Monday - Thursday: 8:30 AM - 7:30 PM EST, Friday: 8:30AM - 6:30PM EST or email email@example.com any time.
Our prices are F.O.B. Shipping points will vary by MARKSTAAR select manufacturers, factories and warehouses. Freight is always determined by weight and cube. We'll calculate your delivery fees and always communicate with you instantly online or with any special order before any authorization or charges are made to your credit card account. Absolutely no authorizations or charges will be made without your approval. Your prompt response will insure MARKSTAAR.com’s continued timely shipment of your order.
MARKSTAAR always determines shipping and delivery charges (by individual order weight and cube) during an online sale or immediately following any special select online, phone in or faxed order. Following this simple rule guarantees our customers the most cost effective and timely delivery of their order! Other companies may inflate prices to offer "Free-Shipping" without ever disclosing a detailed summary of any delivery charges. They may even go as far as averaging shipping costs which cause some customers to subsidize the shipping for others.
Always pay close attention to the products price in addition to any delivery charges you're paying.
Credit card and online orders will receive an e-mail confirmation with the order total including shipping. Customers with approved MARKSTAAR Credit will clearly see the freight amount on their mailed invoice.
International Customers and Shipments Are Always Welcome at MARKSTAAR.com
*** International customers are responsible for additional broker fees, customs fees, taxes or duties.
MARKSTAAR.com’s Damaged Shipment Policy
MARKSTAAR may not be held accountable or responsible for products damaged during shipment if the customer fails to inspect all products and accepts them damaged.
Before signing for any delivery, be sure to inspect all packages for any sign of damage during shipment. If items are found to be damaged, refuse delivery of the damaged items and have them returned to the warehouse of origin.
*** It's the customers responsibility to accept any undamaged product if and whenever possible.
Contact MARKSTAAR's Customer Service Department within 24 - 48 hours and we'll arrange to replace our customer’s damaged merchandise ASAP! Reports of damaged product resulting from shipping after 48 hours may result in further delays and in some cases impossible to correct with the delivery service provider.
Is your order shipping via Freight truck instead of UPS? If you require assistance removing your products from the freight truck upon delivery, please contact MARKSTAAR's Sales & Customer Service department at 1-603-671-3341 or email firstname.lastname@example.org once your order is completed online or by phone to make special delivery arrrangements.
There's no need to contact MARKSTAAR following your online or phone order if you're removing your own freight upon delivery.
If the customer fails to contact MARKSTAAR's sales and customer service department following any online or phone in order where additional lift-gate services are needed - to schedule and pay for special lift-gate services or special assistance removing their order in its entirety from the freight truck upon delivery, the customer is solely responsible for the complete removal of all products they've ordered upon delivery. If the customer requests or orders special lift-gate services or assistance from the delivery service/driver upon delivery without contacting MARKSTAAR's sales and customer service department - the customer is solely responsible for any and all additional delivery charges/services associated with any additioanl delivery services requested. If the customer chooses to refuse their delivery because they weren't prepared to accept delivery and remove their products/order form the delivery sevice/truck at time of delivery - the customer is solely responsible for any and all additional delivery return fee's/charges back to the truck terminal, factory and warehouse including the total cost of their order and initial delivery charges from the warehouse and factory to the initial shipping address ( indicated/requested when the order was initially placed online or by phone ) where the delivery is now being refused.
MARKSTAAR.com’s Returns Policy
Upon returning any merchandise, please contact MARKSTAAR's Customer Service Department to receive a Return Authorization Number (RA#). Any Orders returned without an RA# may experience delays in the credit process or no credit at all.
When returning merchandise for any other reason, a restocking charge of 25% will be applied to any items returned within 30 days. Items returned after 30 days may be subject to a 35% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from your refund. Absolutely no credit will be applied if products are returned and determined to be damaged beyond repair.
When returning hospitality products including Crowd Control posts and ropes, decorative tubing, fittings and fixtures, a restocking charge of 30% may apply to any items returned within 30 days. Items returned after 30 days may be subject to a 35% restocking charge, and are accepted at our discretion. If items are not returned in resalable condition, the cost to refurbish will be deducted from your refund. Absolutely no credit will be applied if products are returned and determined to be damaged beyond repair.
IMPORTANT: When returning products, always be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it's very difficult to prove that your return arrived at an MARKSTAAR predetermined factory or warehouse.
Note: Custom built items, built to order, and overstock may not be returned. If non-returnable orders with no shipping damage are refused, there is no refund and you are responsible for all redelivery fees. Redelivery fees are paid in advance of redelivery and are non refundable.
If for any reason you have not received the correct product or it is defective (This does not include shipping damage. See MARKSTAAR's Shipping Damage Policy above, concerning shipping damage.), we will be happy to arrange for a replacement order to be shipped to you at our expense. MARKSTAAR will also arrange to have a carrier pickup your merchandise at our expense.
Customers have up to 60 days following delivery to inform MARKSTAAR of any issues relating to their delivery. After 60 days MARKSTAAR management will make the decision whether to assist customer's with their return or decline.
MARKSTAAR.com’s Cancellation Policy
Once orders are placed and shipping is approved, orders may be cancelled if they have not yet shipped and are not determined to be special “build to order” items. Once orders have been shipped, products may be returned per our return policy. If orders have not been damaged in shipping and they are refused, the order will be handled as a return. If items are custom built or built to order, they cannot be cancelled.
MARKSTAAR.com’s Delivery Refusal Policy
If an order with no shipping damage is refused on delivery, the order will be handled as a returned order per our Return Policy. The customer is responsible for all redelivery fees if a shipment is refused. Redelivery fees are paid in advance of redelivery and are non refundable.
Franklin Marketing Inc. and MARKSTAAR accept the following forms of payment:
VISA, MasterCard, Discover, American Express, Wire Transfers and Corporate Checks. (Return checks assessed fee of $75)
MARKSTAAR’s Direct Credit is always available; just complete our credit application for special consideration and approval asap.
Tariff 100 Item 521 (U.S. Domestic and Cross Border) RULES, CHARGES AND ACCESSORIAL SERVICES LIFTGATE SERVICE
Effective date: MARCH 01 2009
DEFINITION - The carrier will provide lifting or lowering devices to accomplish pickup or delivery when required or requested. When lift gate service is required due to size, configuration, or weight and no dock is available for loading or unloading, the provisions and charges in this item will apply and be assessed according to the line haul terms of payment, in addition to all other charges. The driver will either mark the appropriate checkbox at the bottom of the delivery receipt or notate the delivery receipt as evidence of service performed.
APPLICATION - When the customer requests lift gate service, the provisions and charges in this item will apply and be assessed to the requesting party. When the request for the service is not already indicated on the delivery receipt, the driver will either mark the appropriate checkbox at the bottom of the delivery receipt or notate the delivery receipt as evidence of service performed.
If a request for service is present on the delivery receipt but service is not performed, the driver will mark out the request.
Credit card policy
Many MARKSTAAR products are built to order and may take more than 7 business days to ship. For this reason, credit cards transactions are completed once the order and shipping charges are approved. If the product is in stock and ships within 7 business days, credit card transactions are completed when the order is shipped. Some products may require partial payment when the order is placed and credit cards charged for a deposit upon approval of shipping charges. Any remaining balance is due when the product is ready to ship or very soon afterwards if any special arrangements have previously been made with MARKSTAR’s Sales & Customer Service Department.
Sales tax policy
MARKSTAAR is only responsible for collecting sales tax on products delivered to Kansa & Maine. If you do not take delivery in Kansa & Maine, you are responsible for any and all taxes that you are required to pay to your state, city or federal government. If you are tax exempt and are taking delivery anywhere in the United States, it is your responsibility to notify MARKSTAAR.com of this and provide your tax exempt number and certificate before authorizing shipment of your order.
International customers are responsible for additional broker fees, customs fees, taxes or duties.
MARKSTAAR.com’s Direct Hours of Operation:
Fax: 207-213-1883 Always Available 24/7
MARKSTAAR.com’s Warranty Information
All warranties vary by manufacturer. Products with manufacturer's warranties will be indicated in the product description. If you see no warranty information listed at all, please contact Sales & Customer Service for warranty information. Most of our products have at least a 1 year manufacturer's warranty. Please contact MARKSTAAR.com’s Sales & Customer Service Department for all the latest warranty and specifications product information.
MARKSTAAR.com’s Conditions Of Use
The MARKSTAAR website www.MARKSTAAR.com is operated by MARKSTAAR, a division of Franklin Marketing, Inc. The direct mailing address for MARKSTAAR.com is PO Box 6807 Scarborough, Maine 04070. Your personal/business use of MARKSTAAR's website is governed by the following terms and conditions
Please take a few minutes to review MARKSTAAR's Terms and Conditions. Your use of this website constitutes your agreement to follow MARKSTAAR's rules and to be bound by them. If you don't agree with any of the following Terms and Conditions, do not continue to use MARKSTAAR.com.
Copyright notice to any MARKSTAAR visitor or member
Any and all content you view, print or listen to on MARKSTAAR.com, including all of the page headers, images, illustrations, graphics, video clips and text, are subject to trademark, service mark, copyright and/or other intellectual property rights or licenses held by MARKSTAAR, one of its affiliates or by third parties who have licensed their materials to MARKSTAAR.com. The entire content of MARKSTAAR.com’s website is copyrighted as a collective work under U.S. copyright laws, and MARKSTAAR owns a copyright in the selection, arrangement, coordination, and enhancement of all the content.
Content of MARKSTAAR.com is intended only for informational purposes about MARKSTAAR products and services. You may download, print and store selected portions of the content, provided you (1) only use copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. MARKSTAAR.com reserves complete title and full intellectual property rights in any content you download from this website.
Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from MARKSTAAR.
MARKSTAAR.com’s terms and conditions could change at any time and MARKSTAAR reserves the right to update & modify the following terms and conditions at any time without prior notice. Your use of MARKSTAAR.com following any such change constitutes your agreement to follow and be bound by the following terms and conditions as changed. MARKSTAAR encourages everyone to review our terms and conditions whenever they use this website.
Correction of inaccuracies and errors; limitations on quantities
Information on MARKSTAAR.com may contain typographical errors or inaccuracies and may not be current or complete. MARKSTAAR therefore reserves the right to correct any and all errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after anyone's order is submitted). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. MARKSTAAR may never, in any way be held responsible for lost wages, mileage and or customer expenses/wages resulting from any errors made from origin of your order - processing thru manufacturing and delivery.
MARKSTAAR also reserve the right to limit quantities (including after anyone submits their order). MARKSTAAR apologizes for any inconvenience this may cause you or any of our visitors.
MARKSTAAR.com’s DISCLAIMERS - GENERAL
THE MARKSTAAR WEBSITE (MARKSTAAR.COM or WWW.MARKSTAAR.COM) IS OPERATED BY MARKSTAAR, A DIVISION OF FRANKLIN MARKETING, INC. , ON AN "AS AVAILABLE," "AS IS" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, MARKSTAAR, FRANKLIN MARKETING, INC. AND THEIR AFFILIATES (COLLECTIVELY, THE "FRANKLIN MARKETING BUSINESS FAMILY") DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
WITHOUT LIMITING THE FOREGOING, FRANKLIN MARKETING, INC. BUSINESSES DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
WITHOUT LIMITING THE FOREGOING, FRANKLIN MARKETING, INC. BUSINESSES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.
WITHOUT LIMITING THE FOREGOING, FRANKLIN MARKETING, INC. AND OUR FAMILY OF BUSINESSES DISCLAIM ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE MANUFACTURER OF ITEM ORIGIN.
FRANKLIN MARKETING, INC. BUSINESSES MAKE NO REPRESENTATION THAT CONTENT PROVIDED ON THIS WEBSITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.
FRANKLIN MARKETING, INC. BUSINESSES DON'T ENDORSE OR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY DOWNLOAD, ACCESS OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS WEBSITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS WEBSITE. LINKS TO OTHER SITES ARE PROVIDED FOR YOUR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.
FRANKLIN MARKETING, INC. BUSINESSES ASSUME NO RISK WHATSOEVER OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.
MARKSTAAR.com’s LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL FRANKLIN MARKETING, INC. BUSINESSES OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE. MARKSTAAR MAY NEVER IN ANY WAY BE HELD RESPONSIBLE FOR LOST WAGES, MILEAGE AND OR CUSTOMER EXPENSES/WAGES RESULTING FROM ANY ERRORS MADE FROM THE ORIGIN OF YOUR ORDER PROCESSING THRU MANUFACTURING AND DELIVERY.
IF YOU ARE DISSATISFIED WITH MARKSTAAR.COM OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE RESPONSE IS TO DISCONTINUE USING MARKSTAAR.COM. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF ANY FRANKLIN MARKETING, INC. BUSINESS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF FRANKLIN MARKETING, INC. BUSINESSES UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($50).
MARKSTAAR'S ENFORCEMENT OF TERMS AND CONDITIONS
BY ACCESSING AND USING MARKSTAAR.COM, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF KANSAS & MAINE, UNITED STATES OF AMERICA.
*Select items at MARKSTAAR are "Build To Order".